Have you ever needed help from tech support but didn’t want to tie up your phone line? Have you had a question that needed an immediate response, to which e-mail would be inefficient? What if your question needed to be resolved at 1:00 am? VISI has the solution: We provide 24×7x365 live support chat via our website (in addition to live phone support – which we’ve been providing for years!).

We understand that many times information can be conveyed more conveniently and efficiently via text in real time when a phone conversation may not suffice. It’s also helpful to have a log of your support conversation. Support via chat provides a typed reference that you can email and/or print for yourself or others — a tremendous time saver, especially while multi-tasking. 

Our online support department can quickly and easily walk people through the steps needed to resolve their issue. If the issue is more complicated, support can, with your permission only, take control of your computer to solve the issue while you watch at the other end. Problems can be solved within minutes!

The next time you are in a bind, contact our online support team and reap the benefits.